Assistant General Manager – Personal Banking

Job Summary: 

The job holder will be responsible for developing and executing the strategy for the Bank’s Retail Personal Banking Segment by creating, implementing, supporting relevant solutions and service to the customer segment and will be responsible for the business development growth of the retail personal segment which is defined as any individual persona with a monthly income up to Kshs. 250,000/- per month.

Key Responsibilities:

The incumbent will report to the General Manager, Personal and Business Banking and will be responsible for;

Development and execution of the strategy for the segment
Management and ownership of the P&L for the segment
Growing asset, liability, fees and cross-sell business under the segment as per envisaged budgets
Growing the profitable Customer Numbers under the segment as per budgets
Coordinating the development of Customer Value Propositions, products, product bundles to cater for the segment and aggressively marketing the same.
In charge of the Direct Sales Operations
Liaising with the Branch Network to achieve a balanced growth of portfolio under the segment under various branches as per agreed budgets
Development of the team members reporting into the role

Education & Experience

University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
A Master’s degree in relevant field will be an added advantage.
At least Ten 10-12 years’ experience in a Banking Institution with experience in the retail segment
Proven sales success including: prospecting, profiling, overcoming objections, negotiation, team selling approach, closing the sale and asking for referrals
Coachable professional with good “business sense” and an energetic / dynamic personality.
Excellent interpersonal skills and face-to-face relationship building abilities
Good computer skills that include working with the Microsoft Office suite
Strong relationship management and team building skills; views team concept as critical to success
Proven track record in driving collaborative results across the organization

Skills, Competences

Very Strong Leadership training/skills
Good understanding of Banking Operations
Proficiency in Core banking systems such as Finacle etc.
Business and Financial acumen
Strong collaborative and stakeholder management skills
Leading by influencing.
Strong negotiation skills
Advanced marketing skills
Strong communication and interpersonal skills;
Strong people management skills
Good problem solving and decision-making skills.
Credit knowledge
Bank-wide induction programme
AML/KYC Certification/ training
Enterprise Risk Management training
System Trainings (Finacle, CLOs and Vision, Service Desk)
Agile Methodologies training
Customer Service skills
Basic Credit training.
Leadership training
Team management
Business Growth
Relationship management


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About I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management