Operations Associate

Job Description

As an Operations Associate, you will be responsible for maintaining and developing operational procedures that are required to run the day to day activities of the company. You will liaise with cross functional internal teams to continuously improve the entire operational experience within the company.


Job Duties and Responsibilities

Receive, Inspect and record inventory in the Inventory account system.
Minimize lead time from the time of order to delivery
Leads communication efforts between Suppliers and Ilara Health in establishing availability of Inventory
Proactively assesses, clarifies, and validates company needs on an on-going basis.
Provides operational feedback for development of operational strategies.
Growing and developing existing clients through operational specific growth strategies.
Address operational problems and complaints to maximize satisfaction within the company.
Be involved in the commercial performance & growth in the share of the wallet of accounts.
Work with cross divisional teams to meet the objectives and goals of the company
Build strong communication with the sales, product development and Customer Success teams that support clients to establish high customer satisfaction.
And any other duties assigned to you by your line manager


Be Organized.
Ability to manage the whole relationship cycle.
Negotiation skills to craft solutions for our customers.
Good time management to prioritize work accordingly.
Collaboratively work with internal departments for customer satisfaction

Who You Are

Ability to understand medical devices and healthcare value chain
Willingness to initiate and build relationships
Self-starter who is capable of working autonomously


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About Ilara Health

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates all the devices that we distribute and enables the doctor to provide effective patient management. We use technology to bring light to a dark world of healthcare in a similar way technology has leapfrogged landlines, banking and electricity grids.