ICT Officers, ICTA 8
Job Type Full Time
Qualification BA/BSc/HND
Location Garissa , Mandera , Wajir
Job Field ICT / Computer
No of Positions: 3


The main purpose of the Job will be;


To provide technical support to national initiatives at county level. The work involves a combination of onsite and remote support provision as well as back end technical support for infrastructure and systems. It will involve liaising with stakeholders and users at county and lower levels.

Duties and responsibilities will entail;

  • Provide onsite and back office technical support to government offices in counties including schools
  • Champion successful implementation of ICT programmes/projects at county level
    Secure and maintain infrastructure and systems in counties in line with national guidelines and standards
  • Identify and develop necessary solutions to enhance deployment of national programmes/projects in counties such as the Digital Literacy Programme (DLP), National Optical Fibre Backbone Infrastructure (NOFBI), County
  • Connectivity Project (CCP), Integrated Financial Management Information System(IFMIS) amongst others
  • Identify, monitor and record frequently occurring problems and liaise with the users, project teams and contractors for their resolution
  • Provide help desk support and training to users from government offices/schools
  • Assist in the management of SLAs for contractors for national ICT projects being implemented at county level
  • Liaise regularly with users and school administrators to ensure successful implementation of critical projects and make recommendations
  • Monitor, evaluate and submit regular reports on county benchmarks on e-Government services against national and international standards
  • Liaise frequently with the National Support centre and report prompt issues which might hinder the success of the programmes
    Job Specifications
  • At least an upper 2nd degree in any of the following fields: Bachelor degree Computer Science/ Information
  • Communication Technology or in Electronics/Electrical Engineering from a recognized institution
  • Must have graduated within the last three(3) years
  • One year internship or working experience in IT environment preferably in government. The experience involved trouble shooting IT problems , software development and network support
  • Knowledge of Computer Hardware, Software and Networking is desirable
  • Excellent interpersonal skills
  • Report writing and documentation skills
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Meets the provision of Chapter Six of the Constitution


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About ICT Authority

The Information and Communication Technology (ICT) Authority is a State Corporation under the Ministry of Information Communication and Technology. The corporation was established in August 2013. The Authority is tasked with rationalising and streamlining the management of all Government of Kenya ICT functions. Our broad mandate entails enforcing ICT standards in Government and enhancing the supervision of its electronic communication. We also promote ICT literacy, capacity, innovation and enterprise in line with the Kenya National ICT Masterplan 2017. Vision Be the leader in transforming Kenya into a regional ICT hub and a globally competitive digital economy Mission To champion and harness ICT for efficient and effective public service delivery, wealth creation and well-being of Kenyans Core Values Our core values are: â—¾Integrity: We deliver what we promise by subscribing to the highest levels of efficiency, effectiveness, transparency and accountability â—¾Creativity: We provide solutions in innovative, imaginative and inspiring ways â—¾Teamwork: We work together as a team to meet our common goals, while appreciating each others’ talents â—¾Allegiance: We promote patriotism and protection of the environment while giving the best value for money invested in us ICT Authority Mandates The following are the functions of the ICT Authority: â—¾Set and enforce ICT standards and guidelines for the human resource, infrastructure, processes and system and technology for the public office and public service; and â—¾Deploy and manage all ICT staff in the public service; â—¾Facilitate and regulate the design, implementation and use of ICTs in the public service; â—¾Promote ICT literacy and capacity; â—¾Promote e-Government services; â—¾Facilitate optimal electronic, electronic form, electronic record and equipment use in public service; â—¾Promote ICT Innovation and enterprise; â—¾Establish, develop and maintain secure ICT infrastructure and systems â—¾Supervise the design, development and implementation of critical ICT projects across the public service. â—¾Implement and manage the Kenya National Spatial Data Initiative