Shop Team Leader

Our client, a leading telecommunications provider seeks to recruit Shop Team Leaders who will effectively manage all available resources and day to day operations within their assigned Shop in order to maximize retail outlet’s outputs whilst adhering to Company retail outlet policies and procedures.

Reports to:  Shop Manager

Locations: Kisumu, Kakamega & Eldoret

Key Responsibilities

Drive the Revenue & Profitability of the Allocated Shop
Reports & Sales projections/planning
Enforce Store Level SOPs
Manage the shop’s look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shopManage balance between consignment stocks and DFP sales with an objective of maximising device sales
Cash management: maintaining accuracy & integrity in cash reconciliations and reporting.
Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys
Internal & External Stakeholder EngagementCustomer Centricity – drive Customer experience in-store
Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
People & Performance management within the Shop allocated – Drive a culture of high performance and accountability.

Qualifications- Academic and Professional

MUST have a Bachelor’s Degree in Business, Marketing or related field
3 – 5 years’ experience in retail management
Knowledge of the geographical locations of choice


Technical competencies

Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management
·Marketing skills

Core competencies

Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking

Leadership competencies

Strategic orientation
Business Acumen
Results orientation
Developing self/other


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About Human Capital Synergies Africa Ltd

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communications. HCS Africa’s primary target market includes small and medium entrepreneurs and non-governmental organizations spanning the African continent. Its secondary target markets comprise large organizations, government departments, parastatals and multinationals that we service jointly through our local, regional and global strategic preferred partners and alliances.