Team Lead – Pickers

Key Responsibilities

Evaluating performance and providing feedback
Guiding the team understand the performance targets and goals.
Creating, monitoring and managing teams schedule to ensure there is maximum number of agents on shift for smooth work flow and increased productivity
To orient and train new hires on Customer service
Assisting in resolving pickers issues and disputes
Record keeping and tracking of pickers sick offs to ensure there is uninterrupted productivity at work
Prepare weekly reports on teams performance for submission to the managers.
Come up with ideas and deliberate on those proposed by team.
Management of airtime budget for use by the pickers.

Qualification and Experience Required

Diploma in Business Management or equivalent from a recognized Tertiary Institution.
A minimum of 5-7years of relevant working experience in Customer Service and Sales.
Good / Advanced working knowledge of MS office Suites.


Click “APPLY FOR JOB” button above to apply for this job.

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number with Tittle on the Subject line.

About HCS Africa

The name HCS Africa is derived from carefully selected words: 'Human’, referring to our people-oriented approach, 'Capital’, referring to our commitment of increase in profit, and 'Synergies’, referring to the collaborative nature of our organization. Therefore our service provisions and methodologies are wholly centered on adding value to your most important source of profit - Human Resource - and anything else in line with your business priorities which require the synergy of our partnering stakeholders.