Insights Analyst, Mobile for Humanitarian Innovation
Job Type Full Time
Qualification BA/BSc/HND
Location Nairobi
Job Field Research / Data Analysis
Reporting to: Matthew Downer

About the Team

The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved.

Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action.

To date, we have impacted the lives of more than 58 million people.


Mobile for Humanitarian Innovation (M4H) is a FCDO funded programme with a mission to accelerate the delivery and impact of digital humanitarian assistance. We aim to reach 7 million people with improved access to and use of life-enhancing mobile-enabled services during humanitarian and disaster preparedness, response and recovery by 2022. We will achieve this by building bridges between the mobile industry and humanitarian sector, catalysing innovative solutions, developing insights and tools and investing in new partnerships and services. Our aim is to help shape an inclusive, impactful digital humanitarian future.


What the hiring manager says


“This is a fantastic opportunity for an early-career researcher to join a tight-knit team of high-performing research and insights professionals from a range of disciplines. The analyst role will support the delivery of a programme of well-grounded research and evaluation looking to drive impactful digital humanitarianism for underserved communities. The post-holder will benefit from working on a wide variety of projects to further develop their existing skills in research, insight and/or evaluation. This is a great opportunity for someone who is interested in exposure to a wide variety of digitally-led initiatives in the humanitarian sector and who has an eagerness to learn research and MEL best practices in these contexts, while bringing a strong sense of ethics and quality to their work. The role will suit someone with a solid grounding in their research discipline and an interest in developing skills in others. The successful candidate will have an appreciation for the potential role of the private sector in delivering impactful services for people affected by crisis. It will be essential that they are effective and comfortable communicating and working with a range of stakeholders with different backgrounds and from around the world.”

Matthew Downer, Senior Insights Manager

About the Role

The Insights Analyst will be involved in the breadth of the multifaceted M4H Research and Insights work-stream, as well as supporting on MEL (monitoring, evaluation and learning) activity across our portfolio of work.


The Research and Insights stream’s function is to build a robust evidence base, seeking to answer the programme’s learning agenda questions in order to inform appropriate digitisation of the humanitarian sector. This is done through the delivery of bespoke research projects (often in partnership with mobile network operators, UN agencies or INGOs) as well as working to disseminate key insights to key stakeholders across the humanitarian and telecommunication sectors. The Insights analyst will play an important support function working with other members of the insights team to capture, analyse, shape and disseminate data and evidence from the M4H portfolio projects, including both innovation fund and strategic partnership projects.

The Insights Analyst will also support the application of the MEL framework (where required) to facilitate cross-programme learning and development. This will likely include supporting the delivery of reflective cross-programme workshops, synthesising and interrogating programme monitoring data or supporting in the delivery of discrete outcomes evaluation projects on behalf of on-the-ground services that M4H either funds or supports.


Supporting Insight Managers in the delivery of high quality research, evaluation and analysis.
Delivering discrete projects and tasks (including quantitative and qualitative analysis as well as conducting desk reviews) where directed.
Providing project management support across multiple projects to ensure timely delivery of high quality outputs.
Quality assuring supplier work and ensuring outputs are high quality and in line with GSMA messaging and branding.
Supporting the production of high-quality research outputs, including drafting sections of research reports.
Packaging and visualising research findings for stakeholders to aid in evidence based decision making.
Facilitating cross-programme learning through sharing findings and supporting the delivery of workshops.
Engaging with partners, suppliers and stakeholders where appropriate in a professional and productive manner.
Being an advocate for evidence based decision making across the programme.
About You

You have a background in research, with a solid grounding in both qualitative and quantitative approaches.
You either have experience in or have a willingness to learn key evaluation approaches and tools.
You have experience in the sectors we work across (Telecommunications, Development, Humanitarian) oran interest and willingness to learn.
You have experience of and enthusiasm for promoting the use of evidence to improve decision-making on projects or programmes.
You are happy working independently, but proactively seek guidance when needed.
You understand that your work needs to consider the needs of a range of stakeholders and can balance priorities across competing tasks.
You are an effective and tactful communicator and are happy working collaboratively with multicultural and geographically spread-out teams.
You appreciate the potential of the private sector and mobile technology in delivering impactful digital services in humanitarian contexts.
A very strong grasp of the English language, able to express complex technical, commercial or regulatory issues in plain language; additional language skills are desirable but not required.
Existing authorisation to work in the UK or Kenya.
What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

We offer a working environment that reflects our organisational values. We also hire in line with our values and recruit candidates who demonstrate a strong affinity with these 7 principles:

DREAM BIG – Demonstrate vision and insight to lead the industry forward
BE BOLD – Have the courage to take risks and make tough decisions
OWN IT – Take full accountability for your decisions and actions
WORK AS A TEAM – Collaborate to deliver impactful results
DO THE RIGHT THING – Conduct yourself with honesty and integrity at all times
SHOW RESPECT – Treat others as you would expect to be treated
LOVE WHAT YOU DO – Bring passion and pride to your work
To learn more about the GSMA, visit our careers site, our LinkedIn page and our Twitter page.


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About GSMA

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with almost 300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences