Monitoring & Evaluation Manager

About The Role

The Monitoring Evaluation and Learning Manager, Mobile Money is responsible for designing and implementing the MEL strategy, and for leveraging MEL tools to deliver evidence on how innovative technologies and business models in the digital financial services sector can improve the lives of low-income people.


Responsibilities For This Role Will Include

Identify key learning questions for the various Mobile Money programme workstreams; design and deploy a MEL plan to measure the impact the Mobile Money programme
Regularly advocate for MEL and pitch MEL activities with the different Mobile Money programme workstreams
Research latest approaches and tools in monitoring and impact measurement in the field of private sector-led financial inclusion through digital solutions, including monitoring impact of longer-term policy and advocacy achievements
Support Theory of Change mapping and regular Theory of Change reflection sessions with the Mobile Money team
Design and implement monitoring systems and outcome harvesting to measure the influence of the programme on the digital finance ecosystem
Manage logframe reporting, using evidence collected to populate outcome-level logframe KPIS and to contribute to the impact narrative for donor reporting
Ensure learning from MEL is utilised internally (including after-action reviews) and externally (as a public good)
Share MEL approaches and best practices with the M4D MEL Hub and support the MEL Hub Director in aggregating MEL findings at M4D level
Support and manage MEL suppliers for potential evaluation studies


About You

You are an enthusiastic, impact-driven individual who is highly motivated to drive Monitoring Evaluation and Learning across one of the largest teams within M4D. You enjoy building processes and sharing knowledge with individuals of all MEL levels. You have a genuine interest in the field of financial inclusion in low- and middle-income countries and are excited to work with and adapt MEL tools to mobile industry stakeholders. Prior experience in the financial inclusion or digital/technology for development landscape in emerging markets, is required.


The successful candidate will have most or all of the following:

Proven experience in developing metrics and evaluation strategies for projects on digital financial inclusion (for women, persons with disability, and/or other digitally excluded groups)
Proven ability to collaborate with stakeholders with different needs and approaches at all levels, across diverse cultures and geographies
Being able to communicate in a simple and accurate way and to be a strong advocate for MEL is a must for this role
Positive attitude and excitement to work closely with implementation teams, to understand and support their projects and to proactively share knowledge and learnings internally and externally
Proven ability to work on multiple projects simultaneously, including ability to prioritise activities
Excellent analytical skills (experience in mixed methods is highly desirable)
Knowledge of evaluation approaches, including ability to design practical, fit-for-purpose studies
An evidence-driven approach and experience adapting MEL approaches to private sector-lead projects
Experience of managing contractors
Experience and familiarity in sectors relevant to M4D, particularly telecoms, social enterprises, digital inclusion, mobile money would be advantageous
Experience working with and reporting to donors, including the Bill and Melinda Gates Foundation, would be advantageous
Out of the box, innovative approach in doing things is advantageous for the role


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About GSM Association (GSMA)

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with almost 300 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai, Mobile World Congress Americas and the Mobile 360 Series conferences.