Operations Coordinator

Overview

Operations Coordinator

Be a Part Of a Team Where You Will

• Develop analytical frameworks and models for your city and the region
• Provide analytical support to the operations team in Nairobi
• Perform analysis to come up with some insights to help optimize delivery times & courier earnings
• Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities
• Recruit, train and onboard the entire fleet of Couriers (couriers) in the new city
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
• Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
• Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
• Be responsible for all documentation and contracts of Couriers in the city
• Be there for the Couriers when they need support
• Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Improve processes on behalf of Couriers through projects (when necessary)
• Recommend effective strategies for the financial well-being of Glovo.
• Monitor adherence to rules, regulations, and procedures by Couriers.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
• Ensure service levels are maintained and customer satisfaction achieved
  You Have
• Bachelor’s in Engineering, Economics or similar education is an added advantage.
• A data-driven analytical mindset (Excel skills)
• 2-3 years of experience in an analytical position (operations, consulting, investment banking, etc.)
• Experience in on-demand delivery is a plus
• Excels at operating in a fast pace, community environment
• Open to directions and collaborative work style and commitment to get the job done
• Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices.
• Effective English written and communication skills
• Results-oriented, autonomous and efficient
• Leadership – you can motivate your teammates
• Ability to challenge and debate issues of importance to the organization.
• Persuasive with details and facts
• High comfort level working in a diverse environment
• Knowledge of SQL preferred
  Experience Our Glovo Life Benefits
• Enticing Phantom Shares plan
• Zero Glovo delivery fee on all Glovo orders!
• Monthly Glovo credits to use in our App
• Comprehensive Private health insurance
• Flexible working environment
  What You’ll Find When Working At Glovo
• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.
• If you believe you match these values, we look forward to meeting you!

MODE OF APPLICATION

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