Survey Operations Administrator

About this Role

We are currently looking for a seasoned Survey Operations Administrator in Nairobi, Kenya with experience in questionnaire design and development. This position is responsible for planning, the design of surveys and determining the appropriate survey methods to use to that is conducive to the nature of the research being carried out. This position will report to the Survey Operations Manager based out of our Nairobi office.

Key Responsibilities:

Consult with the Client Services team to determine and identify the survey needs and any other specific requirements for various projects
Develop questionnaires adhering to form, content and research methodologies and ensuring that these also will meet the client’s desired objectives
Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials
Ensure quality control measures are adhered to regarding questionnaire development
Implement updates and changes in survey implementation and methods
Produce documentation of the questionnaire development process
Test surveys to make sure that the intended objectives are well captured and understood and that they will be easy for the respondent to understand
Evaluate past surveys and the methods underlying them, and their performance to improve future surveys

Qualifications and Skills:

Bachelor’s degree in research methods, survey methodology and statistics or related fields
2+ years experience in questionnaire development
Extremely self-motivated and highly organized
Strong verbal and written communication skills
Excellent analytical and problem-solving skills
Ability to take initiative and develop other team members
Ability to exercise good judgment and discretion in confidential matters
Enjoys a fun, dynamic, and challenging work environment within a start-up culture
GeoPoll’s parent company is Mobile Accord, Inc. Mobile Accord, Inc. is an Equal Opportunity Employer and welcomes diversity.

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About GeoPoll

About GeoPoll
GeoPoll is a leading research organization that uses mobile phones to gather direct, real-time insights from millions of people throughout Africa, Asia, and Latin America. Working with clients including global brands, media outlets, and international development groups, GeoPoll facilitates projects that measure vital indicators around the world. Born in 2012 out of the first-ever mass survey sent via text message, GeoPoll’s offerings have expanded to provide humanitarian organizations, governments, and leading brands with high-quality data through multiple mobile modes. Our technology platform seamlessly facilitates research through live voice calls, text messages (SMS), web links, focus groups, and in-person methods, and our experienced team of researchers guides clients throughout the data collection process.