Supervisor – Emergency Response Services (Fire & Ambulance)
Job Type Full Time
Qualification BA/BSc/HND
Experience 5 years
Location Not specified
Job Field Administration / Secretarial
Job Introduction:

To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
Effective people management and maintain excellent employee motivation, performance management and engagement
Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
Ensure incident reporting takes place as per procedure
Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary
The Ideal Candidate:

Knowledge and Qualifications

  • Tertiary Education in a Business related field and any other relevant qualificationSubjects in Fire & Emergency
  • Services and Rescue Operations is mandatory
  • Training proficiency is mandatory
  • Kenya market
  • Kenya legislation
  • At least 5 years’ experience in Fire Protection & Fire Rescue Operations
  • Proven business acumen
    Technical Skills
  • Financial Acumen
  • Conflict Management
  • Negotiation
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products
  • Emergency response training skills
    Behavioural Skills – Management
  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer focus
  • Collaborating and Co-operating


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About G4S

G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.