Overview

Cash Deposit Machine Technician

About the job
Reporting to the Chief Technician (Cash Security Services), the Cash Deposit Machine Technician will deploy and maintain cash auto safe devices and Provide excellent services to customers by ensuring 100% uptime of the CDMs.

Main Responsibilities

Ensure achievement of contracted operational performance

Maintenance of specialist technical knowledge on all models of in-service CDMs.
Careful management of documentation relating to deployed CDMs- Submit job cards, delivery notes etc.
Maintain high standards of customer service including management and resolution of complaints.
Deliver customer service resulting in customer retention

First line support to customers within agreed SLA terms-submit weekly KPI reports on maintenance and breakdowns.
Timely installation and integration of CDMs at customer premises as part of a directed installation schedule-Share weekly installation status report.
Deliver effective customer training following device installation- Share completion reports.
Preventative maintenance of designated machines as part of a well planned maintenance schedule-submit maintenance reports.
Corrective maintenance as directed on a call-out basis.
Risk, Compliance

Conduct risk assessments to ensure that all the necessary risk and compliance requirements are in place before installing a CDM- Share compliance report.
Health and Safety

Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
Ensure appropriate controls including all necessary safety equipment.

Knowledge and Qualifications

Diploma in Electrical/ Electrical engineering.
Past experience on CDM operation is an added advantage.
Strong communication skills and problem solving skills.
Strong planning organizing and analytical skills

Experience

Proven experience in discreet electrical systems

Technical Skills

Financial Acumen
Conflict Management
Negotiation
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level.
Microsoft PowerPoint – Basic level

Behavioural Skills – Management

Awareness of the marketing environment
Delivering performance
Working with complexity
Customer thinking
Collaborating and Co-operating

MODE OF APPLICATION

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About G4S

G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.