Fraud Analyst – East Africa

About the Fraud Analyst Role

As our Fraud Analyst, your primary responsibility will be to secure Flutterwave’s assets and reduce losses by determining network security and fraud management requirements

You will also plan, implement, test systems, prepare network security and fraud management standards, policies, and procedures to manage and minimize fraud risk, assisting businesses with implementing the ‘best in class tools & processes.

What Your Day to Day Activities Will Be Like 

Identify and track current fraud trends by reviewing transaction and account patterns.
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Monitor Merchant transaction and account activity for potentially fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
Effectively communicate with appropriate authorities to resolve fraud concerns.
Maintain a high level of customer service while addressing customer, merchant, and bank requests via phone, email
Coordinate information requests and analyze performance reporting to identify potential risk areas, and escalate resource needs as necessary. Perform data management and analysis on fraud cases.
Advise organizations on current trends regarding chargeback-related issues/regulations.

Required competency and skill set to be a waver

Strong analyzing and organizing skill
Excellent customer service.
Minimum of 4 years relatable experience
Detailed understanding of the Company’s service and payment products
Proficient financial background for pricing analysis
Strong business and product development skill
Possess the ability to identify, assess, monitor, control, and mitigate risks
Excellent Attention to details
Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to Fraud Risk Management.
Proactive team player with good interpersonal skills


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About Flutterwave

Flutterwave is a payment infrastructure company and our mission is to simplify payments for endless possibilities. We believe that our customers are our lifeline and are at the center of everything we do.