Systems Engineer

We are looking for a Systems Engineer to help design, build, maintain, and troubleshoot our rapidly expanding operational, dispatch, and data sharing systems. You will be part of a talented team of dispatchers, operations managers and engineers that demonstrate superb technical competency, delivering mission critical services and systems and ensuring the highest levels of usability, accuracy, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Alternatively, we’re open to people with a strong product design background and advanced technical proficiency needed to design, test and implement systems, softwares, hardwares and protocols.



Review software and hardware systems, data management, and operational processes to evaluate and design systems for accuracy, usability and efficiency in critical operations
Install, configure, test and maintain operating systems, application software, hardware, and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with ops team and developers to implement needed softwares, software fixes, or processes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Integrate software and hardware systems where needed to reduce human data entry or opportunities for human error
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Document system protocols and train team members on systems and processes
Work with external or internal resources to deploy new software/hardware solutions like CRM integrations, data dashboards, or secure data management systems; liaise with vendors and other IT personnel for problem resolution
Manage and monitor all installed software/hardware systems


BS/MS degree in Computer Science, Engineering, Product design or leadership, or a related subject
Proven experience and thorough understanding of all stages of system lifecycle: design, support, implementation
Proven working experience working with growing companies to design/implement bespoke solutions to improve efficiency, security, or usability in operations
Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
Solid networking knowledge (OSI network layers, TCP/IP)
Proven working experience with systems/workflow analysis and systems design
Proven working experience with automations, system integrations and implementation
Experience with monitoring systems
Must enjoy working with a variety people and projects
Must enjoy researching the scope and details of a given problem, and taking on responsibilities within the wide range of challenges and initiatives involved in effective system design and deployment, uptake/user buy-in, maintenance and continuous improvement

Preferred experiences to make you stand out

Proven working experience in installing, configuring and troubleshooting UNIX/Linux based environments
Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX)
Solid Cloud experience, preferably in AWS
Experience with virtualization and containerization (e.g., VMware, Virtual Box)
Experience with automation software (e.g., Puppet, cfengine, Chef)


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About Flare Emergency Response

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.

Flare is made by Capsule Ltd., a healthcare technologies company. Flare is designed with and for emergency response professionals - built to
address the goals and concerns of your emergency response team.