Operations Manager

Principal Responsibilities

Main Responsibilities

Support FEED on all issues relating to operational functions and keep abreast of latest developments to ensure that the organization maintains its competitive position.
Contribute to corporate strategy in the areas of procurement, Information technology, logistic, public relation, security, and maintenance to ensure that the organization achieves its short and long-term objectives.
Manage and increase the effectiveness and efficiency of Administrative Support Services through improvements of each function as well as coordination and communication between functions.
Drive initiatives in the management team and organizationally that contribute to long term operational excellence.
Oversee the procurement unit to ensure Feed the Children has the right products and services within agreed costs and quality standards and at the right times.
Review financial information and adjust operational budgets to promote profitability

Compliance and Risk Management

Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives.
Communicate with the NGO regulatory board to assure that Feed the Children remains in full compliance with rules and regulations stipulated in the constitution
Work with HR unit to oversee organizational insurance policies.
Ensure compliance with all safety procedures related to OSHA, WIBA etc
Ensure the organization have up to date contracts with different service providers, rent etc

Team Management and Development

Supervise and oversee staff from different departments to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
Driving employees and leading performance reviews, to ensure an engaged and skilled workforce.

Job Level Specifications

Extensive operations management experience
Analytical skills to evaluate data and performance/operation metrics
Excellent inter-personal and negotiating skills
Excellent organisational and leadership abilities
Excellent time management skills
Excellent decision-making skills
Great planning and project management skills
Software and Finance management
Strong people skills.
Outstanding organizational skills.


5-7 years working experience as Operations Manager
Experience working in NGO set up will be an added advantage


University Degree in Business Management or related social science


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About Feed the Children

Feed the Children is an international, non-profit relief organization that was founded in 1979 with headquarters in Oklahoma City, United States of America. In Kenya, Feed the Children was registered in 1993 under the Non-Governmental Organization Coordination Board Act. Feed the Children Kenya office’s first program in the 1990s was the Dagoretti Children’s Centre (DCC) which assisted children who were physically challenged. In 2000, the organization opened the Abandoned Baby Centre (ABC) which rescued children who had been abandoned by family. In 2004, the organization began implementing the School Feeding Program (now called School Meals Programs). The program was in partnership with WFP and Ministry of Education and was aimed at encouraging children to attend school, improve school retention rates and reduce school drop-outs rates.