Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

Reporting to: Chief Risk Officer

Job Purpose:

To provide leadership and alignment in establishing and maintaining a strong culture of adherence to existing policies, procedures and controls across the bank; and implementing appropriate quality assurance programs.

Key Responsibilities:

  • Ensuring a secure first line of defense within the Family Bank Risk Management Framework.
  • Leading and assisting in root-cause-analysis for any identified control lapses; including an effective feedback loop to the Chief Risk Officer.
  • Creating and sustaining a strong culture of control awareness and adherence to Family Bank’s policies and operating procedures by all staff at all times.
  • Taking responsibility and custody of the Bank’s procedure manuals.
  • Ensuring the Bank’s procedure manuals are reviewed as per policy guidelines.
  • Leading and assisting in the implementation of end-to-end process definition for all new products before they are launched in the market.
  • Ensures KYC and AML/CTF laws and regulations are followed.
  • Ensuring alignment between operating procedures and functionality of banking systems to deliver a superior customer experience whilst mitigating against risks.
  • Supporting the Business and Support Functions with the design, implementation, and validation of their respective operating procedures.
  • Tracking, monitoring and reporting of control lapses identified by 2nd and 3rd lines of defense.
  • Ensuring Quality Snap Checks are carried out as per policy.
  • Liaison with the 2nd and 3rd line of defense as may be necessary from time to time.

The Person:

The ideal candidate must possess the following:


  • A Bachelor’s degree holder. A second degree and/or other professional qualifications will be an added advantage.
  • At least 5 years banking experience in a commercial bank; with at least 2 years in a similar role
  • Practical hands on experience in Operations and Credit functions in a commercial bank
  • Proficiency and experience in designing banking control framework and metrics, as well as implementing them effectively
  • A good understanding of the relevant legislative requirements especially the Banking Act and Central Bank of Kenya (CBK) prudential guidelines

Personal Attributes/Competencies:

  • A controls mind-set and a good grasp of risk management in a commercial bank
  • Strong people leadership and communications skills
  • Ability to manage up, down and across with effective influential skills and emotional intelligence
  • Self-starter, passionate and instrumental in ideas generation and execution
  • A high level of integrity and professionalism
  • Ability to train, motivate and develop staff

About Family Bank

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.