Cluster Director of Revenue Management

Accor Hotel kenya is seeking a passionate leader with experience in a luxury hotel environment to fill the position of Cluster Director of Revenue Management. The Cluster Director of Revenue Management is responsible for leading the hotels’ RevMax teams in determining strategic vision with the goal of promoting revenue growth generation to support the brand positioning and image of all Accor Hotels in Kenya.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

Reporting to the Country General Manager, responsibilities and essential job functions include but are not limited to the following:

Responsible for Revenue Management System (IDeaS). Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.
Maximizes net revenue contribution through a thorough understanding of market segments, booking channels and demand drivers for rooms, food and beverage and minor operating departments. Actively participates in total revenue management and evaluation of business opportunities.
Comfortable with ownership presentation and engagement
Operationalizes hotel pricing strategies which are congruent with demand factors, promote integrity and protect long term customer value; through definition and management of rate levels, stay restrictions and other tactics in all distribution channels.
Monitors segment booking pace in order to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotels.
Monitors key indicators of hotel performance and third party intelligence sources to identify revenue opportunities.
Evaluates booking channel distribution models and opportunities for the hotels.
Establish and maintain strong relationship with OTA partners by persuading partners to evaluate new strategies in an effort to optimize hotels presence and conversion on third party channels.
Stay current with industry changes and how it may impact demand.
Collaborate with the Marketing team to execute e-commerce campaigns to support the hotel strategic marketing plans working within the established budgets.
Measures and reports on KPIs of all digital marketing initiatives via Google Analytics.
Tracks and analyzes success of marketing campaigns and works with DOSs and Directors of Digital, Marketing & Communications to adjust marketing strategies/budgets where needed based on performance metrics.
Measures and reports impact and ROI of email marketing initiatives and social media initiatives.
Collaborate and evaluate potential partnerships with Directors of Digital, Marketing & Communications to manage marketing funnel from awareness phase to purchase.
Responsible for completion of all rooms and revenue forecasting, budgeting and planning to accurately project unconstrained demand and hotel performance in collaboration with the DOSM, Director of Finance, and General Manager.
Co-lead daily DBR meetings with DOSs  to optimize group segment profit by reviewing leads with a total profit optimization mindset.
Entertain and manage relationships with hotel clients and partners in an effort to support the hotel’s brand positioning and image.
Responsible for timely and accurate completion of required reporting including but not limited to month end commentary, strategic planning of budget and marketing plans, tracking and analysis of competitive set pricing and yield strategies in collaboration with the DOSs.
Oversees the in house Reservations Teams and collaborating with the Directors/ Managers of Reservations on call conversion, quality of calls and group management.
All inventory management as well as rate loading
Mentors Revenue Managers and Analysts to be fully versed in all aspects of Revenue Management and provides guided learning to other team members as needed, so that all areas of the hotel that impact revenue are fully aware of the hotel RM strategies and understand their role in the plan.

Your experience and skills include:

Eight years related hotel experience. Previous experience at a larger luxury resort, preferred.
Bachelor’s degree and/or Business Administration degree an asset
Experience in resort locations an asset
Minimum 5 years Director of Revenue Management experience in a cluster role
Exceptional communication and interpersonal skills and strengths in innovation and results-orientation
Proven Leadership skills and experience
Creative, effective and passionate individual with a high level of professionalism and human relation abilities
Computer literacy in Microsoft programs (Outlook, teams. ppt), Opera, S&C/SFA experience and administration skills
Ability to travel and work flexible hours
Ability to maintain high service levels under pressure


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About Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.