2nd Level Operations Specialist

Job Summary:

We are now looking for a 2nd Level Operations Specialist who will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.


You will help with Assurance support activities
Incident management
You will assist with Problem management
System administration
And you will work with Billing operations

Key Qualifications:

Bachelor level, in engineering (IT, Telecom) or
3-5 years’ experience of deploy system test and lead testing team.
ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements:

Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Working with people
Creating & innovating
Applying expertise & technology


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About Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.