Server and Services Computing Specialist

Job Summary

Technology Infrastructure services department oversees planning, deployment and operation of state-of-the-art infrastructure services that include network, server, storage, backup, and print services that support mission critical services for the Bank.
The role holder will act as the leader a team of that is composed of technical experts on servers, storage, backup, and print platforms that support business critical financial services for the Bank.

Job Description

Main Accountabilities:

Service Availability

Key Activities

Business Liaison

Key Activities

Risk Management
People Management
Education and experience required

Knowledge and skills:


The prime responsibility is for maintaining the availability and reliability of servers, storage, backup, and print platforms that support business critical financial services for the Bank and ensure that IT can effectively meet service targets in accordance with planned business objectives.
Responsible for ensuring 99.99% uptime of servers, storage, backup, and print platforms.
Installing, configuring and maintain servers, storage, backup, and print platforms.
Accountable for installing, configuring, maintaining, and supporting high-performance, fault-tolerant, scalable servers, storage, backup, and print
Manage changes impacting the team, effectively minimizing risk and exposure.
Maintain regular contact with stakeholders during incident and problem resolution
As a team member of the Server & Storage team, positively impact a high performing continuous improvement culture
In-depth troubleshooting skills and root cause analysis
Promote and develop both tactical and strategic ways to drive productivity and efficiency within the core responsibility areas.
Understand our customers’ needs and pursue the success of our clients, enabling effortless delivery
Able to interpret global market trends, enabling a competitive edge to drive innovation.
Stay abreast of industry and operational trends and role players and ensure that the department is well positioned to provide competitive and industry leading services.
Analyze effectiveness of processes, systems and technologies used in the department and make recommendations for improvements.
Review performance of the area/unit against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Single point of contact for one or more business units to represent IT services.
Identify service needs for the Business Units represented to IT
Escalate Business unit service issues to the Service Manager
Communicate service status on service issues to the Business Unit
Assist in SLA negotiation efforts with Business Unit(s)
Report on quality of services rendered to Business Unit(s)
Ensure that all servers, storage, backup, and printers are fully cyber compliant.
Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Test a sample of activities on a weekly, monthly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to.
Coach the team members on areas for improvement and highlight major failures to the manager of the area
Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Team leader for the server and services team.
Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.
Influence customers, suppliers, partners and peers.
Positively impact a high performing continuous improvement culture
Develop a high performing team by embedding formal performance development and informal coaching.
Encourage frequent knowledge sharing between team members.
Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
Establish and maintain a succession plan for the team.
Approve leave requests for team members and create leave plan to ensure adequate coverage.
Motivate team members and ensure that their efforts are recognized.


Bachelor’s degree in ICT related field
At least four (4) years of experience as a Systems Administrator in a busy institution.
High Level and practically demonstrable knowledge in Unix/Linux operating systems skills
High Level and practically demonstrable knowledge in Windows operating systems skills.
Experience with virtualization tools such as Vmware VSphere, Nutanix HCI
Desirable to possess the following certifications: MCSE, CCNA and ITIL.
Certification on Cloud Technologies preferably with AWS Architecture associate certification
Translate Bus Requirements to technical Solutions (Solid)
Negotiation Skills (Solid)
Strategic Thinking (Solid)
Communication Skills (Written and Verbal) (Solid)
Subject matter expertise (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Ability to analyze, make decision and initiate act (Solid)
Resourcefulness and problem-solving aptitude
Excellent communication skills and high-quality customer service.
Ability to handle multiple projects in a fast-paced environment Deciding and initiating action
Learning and researching
High levels of integrity.
Adapting and responding to change
Persuading and influencing
Creating and innovating


Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)


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About Equity Bank Kenya

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management