GM-Process Improvement
Job TypeFull Time
Experience10 years
Job FieldData Science / Research  , Project Management

The GM: Process Improvement is the Principal Deputy to the CIO: Business Process Innovation.
The position requires detailed experience in business process reengineering, program management, business transformation, strategy, operations, and Change Management.  Additionally, the incumbent must be able to flex between the strategic and the operational aspects of transformational programs and projects.


The role is responsible for the following:

Facilitating the delivery of high profile business transformation projects through creation of a linkage between the One Equity Business Transformation Strategy and programs/projects execution, and operationalisation.
Interact and manage relationship with all levels of management and be able to document existing processes, manage and analyze data, and recommend improved/digitised business processes
Use knowledge and previous experience understanding of process improvement approaches to train and/or facilitate working sessions to document business processes and business requirements and follow through to execution
Provide practical expertise on training and technical assistance in business process analysis, change management, and other performance improvement techniques
Lead the analyses of the Group’s operations, business processes, and organizational structures using business process reengineering and improvement methods and tools
Support implementation of projects and change requests using project and change management approaches and interact with staff, management and executives to accomplish project and business objectives
Work in a team environment and provide business process management expertise to project work streams and BAU process improvements
Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
Manage and maintain a business processes repository and coordinate updates to the inventory working with various Operations departments, businesses, and risk teams
Run reports on process reviews and coordinate annual risk refresh activity with Business and Risk teams
Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to the departmental head
Develop and monitor scorecards and other tools to measure success of process improvement initiatives across departments
Support the development and implementation of policies and procedures necessary to support operational processes
Support the development of service levels agreements
Stay abreast of leading practices for business process documentation and execution
Champion process improvement methodologies (e.g., Lean, and Six Sigma, BPMN 2.0, ), Total Quality Management (TQM), 5 Whys analysis, Plan Do Check Act (PDCA))
Support a culture focused on customer service, continuous improvement, and performance measurement
Foster a process based culture by performing the following organizational processes: communication, customer relationship management, performance management, performance measurement, knowledge management, people development
Use feedback system to enhance business performance and organizational effectiveness
Partner with functional teams to share continuous improvement best practices
Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes
Minimum Education:

Master’s degree
Minimum Experience

Over 10 years’ experience in Business Process Management, Project/Program/ Portfolio Management and Change Management
Critical Competencies

Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality
Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required
Viewed as a trusted advisor, to the business, with a successful track record in building and maintaining strong relationships at all levels of the organization
Ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
Attention to detail and passion for delivering outstanding service
Ability to simplify complex things and make them simple to execute
Ability to coach and influence at all levels within the organization
Ability to multi-task and work independently as well as part of a team
Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups
Ability to drive and maintain employee engagement across a large organization
Ability to coordinate delivery of work activities and deliver the objectives
Ability to communicate ideas both orally and in writing to influence others using face to face conversations, formal presentations, and group discussion
Ability to recognize the appropriate style, level of detail, and message for the audience
Ability to identify concerns before they become problems, and to propose solutions to the concerns
Proficiency with Microsoft Word, Excel, PowerPoint, MS Visio, Project Planner and other process mapping applications
Closing Date:

Jun 23, 2023


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About Equity Bank Kenya

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is "to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition. The model is also studied in some of the leading business schools in the world, as other developing countries in Africa and Asia seek to learn from Equity’s low margin, high-volume model. Equity Bank in 2010 established the Equity Group Foundation. This innovation and creative vehicle has fully transformed the concept of philanthropy and corporate social responsibility. While Equity Group Foundation champions the socio-economic transformation of the people of Africa and seeks partnerships along six cluster thematic areas, Equity Bank provides the infrastructure of delivery, hence reducing the operational costs for the Foundation and increasing the rate of return on any social investment. The six social thematic areas of focus are: education and leadership development; financial literacy and access; entrepreneurship; agriculture; health; innovations and environment. Make an enquiry today