Overview

Kenya Telesales Contract

Job Purpose/Mission

The position aims to plan and execute sales of ENGIE Energy Access products, focusing on achieving sales targets. The Telesales Contractor sells EEA products, focusing on an excellent customer experience and building a strong customer relationship.

 

Responsibilities

Closing Quality Sales Target
Ensure proper lead generation, creation and follow up
Ensure credit assessment and approval is done
Ensuring that all approved customers have paid for deposit as per the number not later than 60 days
Secure 1st, 2nd and 3rd instalment.
Ensure payment for 1st instalment is done not later than 30 days and 2nd instalment not later than 60 days and 3rd instalment not later than 90 days.
Conducting Outbound Calls to new or existing upselling customers
Call Center-Utilization report
Ensure 100% upselling of appliances

Accountabilities

Achieve 95% quality calls audit done on weekly basis
Daily and monthly sales reporting-
Telesales Officer must report sales to Telesales Team Leader on a daily basis.
Telesales Officer must report lessons learned and trends identified during month
Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
Ensure 100% upselling of appliances
Seeking opportunities to learn and develop within ENGIE ENERGY ACCESS-KENYA and through training
70% of weekly utilization target achieved

Knowledge And Skills

Qualifications:

A university diploma or it’s equivalent from a from a recognized institution

Requirements

Proven track record of going above and beyond to get the job done
Excellent verbal communication skills, ability to communicate with many different types of people
A person that does not give up after facing challenges
A person eager to grow and learn
Commercial acumen and ability to sell
Capacity to innovate and create new sales and marketing processes
Ability to build relationships and work in a fast-growing start-up environment
Drive to make every sale an excellent customer experience
Self-starter with a passion for Mobisol´s vision to plug in the world
Fluency in the CO language; fluency in English is a plus

Language(s):

English
Kiswahili

Technology:

Experience in technology required for the role
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political

MODE OF APPLICATION

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About ENGIE

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Our purpose (raison d'tre) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.