Team Leader BPO

Currently we are looking for an ambitious and energetic Team Leader BPO in – DGF Kenya, Nairobi to support in developing and implementing business process improvements with the primary objective of reducing cost and increasing efficiency in line with business strategy and objectives, corporate guidelines and policies.

If this sounds like something you would like to do, please read on and apply only if you meet the essential knowledge, skills & experience.


Drive monitoring and compliance of set KPIs by Global.
Monitor subcontractor/supplier performance and suggests improvement steps.
Prioritize and manage the allocation of appropriate resources on Internal Audit
Plan, coordinate and train initiative champions on the journey of embedding First Choice in the organization as well as providing local application support and systems training.
Drive a culture of quality, process excellence and continuous improvement.
Support in ensuring project portfolio management and alignment of country projects/initiatives/cross functions.
Support in driving performance and process improvement/First Choice programs, Business Process Optimization.
Manage the allocation of appropriate resources and commitment of staff within BPO, identify training needs and opportunities to develop a highly skilled team.
Supports the running and implementation of DHL with select customers.


The ideal candidate will be reporting to the Head of IT/BPO East Africa and will ideally have the following skills and attributes:
At least 3-5 years relevant experience.
Logistics business background, product and Operations know-how
Good communication, collaboration, analytical and administrative skills
Good organizational skills to manage multiple projects/deadline
Project management and strong working knowledge of DGF operational platforms
Experience in leading meetings and facilitating training
Strong coaching and people development skills
Knowledge in Quality and QEHS management system
In depth knowledge of product and related processes
Innovative and results orientated
Strong leadership, coaching and people skills
Masters the change management process


Unique international strong brand spirit of DHL
Strong team with interaction with people from all over the world
Flexible working hours  with the possibility of occasionally working from home upon agreement
Possible further career development
Competitive salary


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About DHL

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.