Performance Development Lead

Business Overview

This is a busy, fast paced operation which offers many challenges and opportunities for the right person. This position is based at Nairobi, Kenya

Role Outline

Support the standardization of the Performance Management Function across East Africa.  Providing the Countries, Business Units and Sites with accurate, standard and cross functional reports enabling decision making. Provide analysis and overviews of the key performance indicators and financial performance together with identifying improvement opportunities to ensure that Sites are meeting the Budget.


All employees, Departmental Managers Performance Indicators

Key Relationships


Support the Performance Management function standardization by identifying non standard activates and support the change to the Regional standard.
Support sites with implementation of new tools to support MRP (Logics, DPM, Power BI);
Act as main contact point with the Regional Performance Management function and ensure feedback is fed from country into the region
Performance Management

Conduct system UATs (Logics, DPM), conduct trainings with site users; support sites with implementing the right reporting hierarchy and ensure hierarchy changes are implemented smoothly (for new business, site moves, etc.)
Coordinate operational KPI’s performance and follow up with sites with consistent failure. Address support when needed to specific discipline and/or cluster owner
Support other disciplines within Ops Ex (Project Delivery, OMS FC, Safety, Quality, Security, etc..) and others e.g. HR, Finance with analysis of cross functional performance and identify continuous improvement opportunities.
Responsible for following up on performance and data issues in Logics regarding any Operational KPIs
Present & interpret DPM/ OPM data and other Dashboards data in a visible and meaningful manner to help analysis and decision support to Senior Management
System management

Support the innovation agenda and development needs for Performance Management in BI Tools and Logics.
Determine availability and structure of Reports and Dashboards for East Africa region in Logics
Carry out user acceptance testing for new development within the Logics and Power BI systems.

Be a reference for the East Africa region with regards to questions concerning PM, LOGICS, data quality, reporting and Power BI Dashboards.
Communicate new processes, reports, system updates across the region and all impacted stakeholders

University degree in Business Administration or equivalent
3 years similar experience / environment

General understanding of Supply Chain operations
Background in Performance Management, Operations or Finance
Experience in data analysis and reporting
Excellent analytical and numerical skills
Excellent planning and organisational skills
High Computer literacy with extensive knowledge of MS Excel
Solid understanding and operating knowledge of all Operational Excellence disciplines
Good Understanding of BI tools and databases
Good interpersonal communication (verbal & written)
Focuses on the detail, is diligent in their approach to work and keeps the big picture in mind.
Knowledge on change management approach

English – verbal and written.


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About DHL

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.