HR Generalist
Job Type Full Time
Qualification BA/BSc/HND
Experience 2 – 5 years
Location Nairobi
Job Field Human Resources / HR
Employee Status: Regular Job ID: 20166208


The Human Resources (HR) Generalist is responsible for the delivery of day-to-day HR support in coordination with Country CHRO & the MEA HRPS team for the ICG, GF and O&T Business. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. The role will focus on providing HR support for Kenya by collaborating with the Country CHRO, PS Head and Regional HRPS.

Key Responsibilities:

Assist line managers with the execution of HR processes, including performance management, employee engagement, talent, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices.
Partner with Human Resources Advisors (HRAs) and business/functional line managers to recommend, develop, and execute human capital strategies to achieve business goals as well as participate on Human Resources Professional Services (HRPS) project teams such as engagement initiatives or re-engineering.
Liaise with HR Centers of Excellence (COEs) on various HR Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, and Reporting.
Manage immigration and mobility/relocation cases.
Execute ad hoc requests and projects, such as audit support, Voice of the Employee (VOE) survey preparation, and reporting.
Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency
Build and maintain partnerships to foster trust and accountability with all stakeholders
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Actively contribute to HR projects as required, lead mid-term projects
Ensure compliance to statutory requirements, essential from both a regulatory and reputational perspectives.
Manage the department’s operations within the corporate and statutory controls. Continually review the effectiveness of controls in mitigating changing risk environments through established tools and processes.
Support CHRO in developing / updating HR policies and procedures to ensure compliance with changing corporate and regulatory environments.
Participate in the administration of the Provident Fund Schemes in Kenya as a Secretary to the Board of Trustees
Handle regulatory reporting according to country’s requirements.
Support in-country payroll administrative processes through collation and submission of payroll input changes for action by HR Shared Services (HRSS) as per the established payroll calendar.
Development Value:

The successful candidate will gain an in-depth understanding of all functions within the HR, and will gain expertise in delivering HR services in a very large and complex organization. This role provides the opportunity for the incumbent to work within the HR Professional Services Team delivering end to end HR processes as well as deal with various levels of managers from line managers to country/cluster business leaders. There is an opportunity to develop HR skills in all aspects of human resources in a complex corporate environment

Demonstrable experience of supporting people managers on a range of people activities from basic support on key people processes to complex employee relations issues which involve consultation with a range of internal stakeholders
Demonstrable experience of a professional and responsive approach to support people managers in a fast paced, complex environment
Knowledge and experience of sound HR practice
Commercial awareness and a solid understanding of how HR adds value to the business
Proven track record of delivery in a busy environment
Project management and delivery

Bachelor’s degree/University degree or equivalent experience
2-5 years of relevant experience
Experience in Human Resources, employee relations, and financial services
Experience working with remote locations
Working knowledge of HR functions
Working knowledge of industry standards and practices
Intermediate – advanced proficiency in Microsoft Excel, Word, PowerPoint, PeopleSoft and Human Resources Management Systems
Consistently demonstrates clear and concise written and verbal communication
Registered member of Institute of Human Resource Management
Skills & Competencies:

Proficient in multi-tasking
Excellent interpersonal communication and time management skills
Ability to build strong relationships as a trusted partner
Strong influencing and ability to work in a complex matrix environment
Ability to work under pressure
High tolerance for dealing with ambiguity and on-going change
‘Process improvement’ mind-set to increase the effectiveness and efficiency of the services offered
Resilient under pressure and self-motivated in a fast paced and demanding environment
Personal integrity and discretion
Proficient in the use of HR systems as well as in Microsoft Word, Excel and PowerPoint
Adaptable approach and execution oriented
Ability to cooperate, manage and influence remotely
Accuracy and attention to detail combined ability to take big picture perspective
Team oriented


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About Citibank

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.