Trade Operations Assistant

The Trade Operations Assistant is an entry level role responsible for processing basic to relatively complex transfers in coordination within the Trade Operations team. The overall objective is to perform moderately complex Trade operationss tasks, by providing processing assistance for assigned projects.


Other Responsibilities:

Execution of trade products transactions within the established controls and standards,
Implementation of policies, processes and products affecting trade.
Act as a point of contact for Trade Customers to facilitate resolution of trade queries
Acts as a focal-point for all service-level initiatives
Monitors Trade Ops performance against our service level agreements
Provide advice and where required training to customers on various queries and deficiencies noted.
Provide feedback to the business and product development on customer behavior and opportunities
Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives; train new team members and lower level personnel
Participate in compliance related activities to minimize losses
Assist with cash & trade operational project needs
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


2-4 years of relevant experience
Demonstrated basic experience in Trade Operations and Transaction services
Proficiency with Microsoft Office tools and data entry skills


University graduate with minimum  upper second honors (or equivalent)

Skills and Knowledge:

University Degree
Technical competence with MS office applications.
Attention to detail
Ability to prioritize
Ability to handle pressure.
Speed and accuracy.
Familiarity with the processing systems
Good customer service

Personal Attributes:

Good interpersonal skills and ability to communicate effectively.
A team player
Willing to learn, a fast learner preferred
Positive attitude
Good judgment.
Ability to work independently/ unsupervised
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Nature of the Job

Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
Ability to handle large volumes.
Flexibility and adaptability to change.
High volumes of transactions which require more time to process
Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.
Job Family Group:
Operations – Transaction Services

Job Family:
Cash Management

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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About Citi

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.