SSA FI Sales Head

Cluster Head will have end-to-end responsibility for the development and strategic growth of a key global business within TTS that will deliver integrated solutions to the Financial Institutions segment.  Scope includes traditional correspondent banking services (Cash & Trade) to banks, cash management and trade products for other segments.

Key responsibilities

Manage the correspondent banking model in partnership with regional FIG, common score-cards, account plans, etc.
Execute global FI-TTS strategy in the cluster, specifically focused on MWBs
Deliver revenue, market share goals; manage critical business drivers
Develop and implement marketing plans by country/product to improve market share and client penetration
Drive the sales process – identify new revenue opportunities, originate deals, manage to grow base revenues, minimize attrition
Work with global and regional product partners to ensure product offering is competitive in service, function & price
Align annual financial plan with product partners (tied to key drivers and existing and potential customers)
Closely monitor client portfolio risk (AML and trade credit), with appropriate and timely escalation of issues
Expected outcomes after 12 months
Cluster revenues to meet financial plans – supporting sustained YOY growth and top tier positioning in each market
Common score cards established with FIG Bankers
Marketing plans established and executed to improve share by customer, country and by product
Quality plans established and executed to drive to #1 positioning in external surveys

Key challenges

Ability to work across multiple facets of the TTS and FIG organization
Ability to establish and maintain senior client relationships
Ability to maintain momentum and minimize client attrition
Ability to manage diverse risk (compliance and credit) elements in portfolio


Graduate Degree, MBA preferred, high level of personal integrity, proven dedication to excellence, leadership qualities and a flexible, creative, innovative personality
10+ years related experience including correspondent banking, cash management & trade products and platforms; credit experience preferred, but not essential
Ability to work closely and build trust with senior management
Outstanding people leadership skills. Able to motivate/influence.
Superior interpretive and problem solving skills.
Excellent team working and interpersonal skills.
Ability to operate in a complex matrix environment.
Articulate written and verbal communication skills


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About Citi

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.