Operational Risk Analyst II

Job Purpose:

Execute the CRMS strategy to achieve the desired outcomes with respect to the control environment and client experience.
Manage the resources assigned to portfolio in addition to ensuring that all tasks, requests, and periodic reviews are resourced and completed in a controlled and timely manner and within the agreed upon service levels
Provide input on credit facilities, follow established procedures and coach bankers to ensure compliance to the credit policy requirements, bring a broad questioning approach to all tasks and provide ideas for and participate in process improvements.
An experienced, capable, and influential manager who can deliver high quality service in a very demanding, constantly changing and frequently ambiguous environment.
The role reports to the CRMS SSA Hub Head.

Job Background:

CRMS is a global service and controls organization that is primarily engaged in the management and monitoring of credit risk. The main services provided include:Credit approval and facility management
Maintenance & ownership of data in credit applications
Credit Risk data quality control
Custody of credit, support, and collateral documentation
Regulatory compliance and reporting
In addition to the core services listed above, CRMS also provides audit support and acts as a consultant on credit matters e.g., deal structuring.
The role is responsible for the design, implementation, and execution of processes to manage credit risks and ensure a sound control environment while ensuring excellent client experience.
CRMS maintains close interaction and co-ordination with Banking, Capital Markets & Advisory (BCMA), Risk Management, Operations, Treasury and Trade Solutions (TTS), Fixed Income, Currencies & Commodities (FICC), Legal and Finance.

Key Responsibilities:


Execution of the CRMS strategy and operational delivery plan in conjunction with our partners.
Identification, development, and implementation of CRMS initiatives that increase efficiency, strengthen controls and positively improve the overall client experience.
Ensuring compliance with global risk policies and CRMS processes, procedures and programs whilst meeting local regulatory requirements.
Embed a culture of operational excellence within the assigned portfolio to ensure a successful strategy execution.


Provide leadership and coaching to staff assigned to cover portfolio under the incumbent’s responsibility.
Address training and professional development needs of staff under the incumbent’s responsibility.

Operations Management:

Ensure efficient delivery of CRMS services in the assigned portfolio countries/entities.
Management of operational risk and controls by tracking and monitoring key performance indicators, adhering to service excellence principles and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
Continuous improvement of operational performance and output including efficiency, service quality and policy compliance.
Regular interface with senior business and/or functional heads to review control metrics and address control issues through forums such as Branch Credit Committees.
Building and maintaining strong relationships, dialogue, and collaboration with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the business.
Management of internally outsourced services including governance and oversight of structured service provider management environment.
Building and maintaining a robust control environment across all areas of responsibility.

Development Value:

Develop a broad understanding of Citi’s business operations and organization as well as experience Citi’s diversity across the region.
Relationship management skills will be honed to a high degree as the role is required to engage with senior management from multiple businesses and functions.
This role also demands and allows the incumbent to develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means.
Successful performance in this role will equip the incumbent with relevant experience and exposure for more demanding and higher profile roles within Citi.



Significant operational experience in credit risk management or related areas.
People and performance management experience.
Demonstrable ability to achieve positive outcomes against rigorous objectives.
Demonstrated knowledge of best practices and trends in credit risk management in addition to the local regulatory environment.
Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives.
Fundamental understanding of controls and associated processes.


Excellent interpersonal skills.
Strong analytical, planning, process re-engineering and execution skills.
Strategic thinking and problem-solving ability.
Client focus and relationship management skills.
Ability to influence stakeholders at all levels.
Clear and concise written and verbal communication skills.
Good presentation skills.
Flexibility and responsiveness.
Structured and organized approach.
People management, leadership and development skills.
Project management skills.


University degree with minimum second upper honours or equivalent experience.
At least 3 years’ experience in Credit Management
In depth understanding of local regulatory and compliance requirements on Credit Risk Management and reporting.


Resilience, adaptability, and the ability to stay focused.
Ability to achieve results through influence of stakeholders and clients and the leadership of and participation in virtual teams.
Ability to analyze complex, ill-defined problems and to develop practical solutions.
Ability to work in a dynamic and fast-paced environment.


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About Citi

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.