Business Analyst (OPS & Tech)

Job Description:

TTS Global Payments & Receivables Technology is undergoing radical transformation through the rollout of a new strategic technology stack for Payment processing.  This role is fundamental in delivering major enhancements within Middle East & Africa (MEA).  Enabling the business to achieve their growth ambitions will be the cornerstone of the project objectives.

The successful candidate will be expected to be knowledgeable in Payments and be able to work as Payment analyst. The Projects Business Analyst is responsible for the ISO Program rollout management and implementation. Process re-engineering, efficiency and automation recommendations, initiative tracking, project management and implementation across Sub Saharan Africa

The analyst will be required to apply problem solving skills, integrate in-depth speciality subject matter expertise with a solid understanding of industry standards and practices. He or she should have a good understanding of how the team and area integrate with others in accomplishing the objectives of the function. The roles and responsibilities require application of analytical thinking, knowledge of data analysis tools and methodologies; requires attention to detail and sound judgement.  The person will need to be comfortable operating in an agile delivery environment. Strong stakeholder management skills are the must as the role will require them to engage with a broad set of technology, operations and product stakeholders.

Job Purpose:

We are seeking a Payments Business Analyst (BA) with prior experience as a BA or Payments Subject Matter Expert (SME).

Based on Business requirement should be able to provide detailed solution.  Candidate should be good knowledge in various Payment Types such as Domestic Funds Transfer, Cross Border Payments/SWIFT, RTGS, Instant Payments Scheme is required


Manage projects and programs through the full project lifecycle, from conception through roll-out and ongoing support/analysis; and continuously ensure our suite of projects have alignment to transformation goals.
This role will also scope project releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking.
Good exposure and hands on experience on SWIFT MT and ISO formats for Payments  & Receivables (P&R) flow is highly desired
Effectively Co-ordinate/Communicate within teams and with Partner stakeholders, when required
Having experience in preparing User stories and Use Cases for various projects
Management of the Cluster Book of Work for ISO 20022 and driving the prioritisation with countries operations, product management and technology teams.
Lead the assessment of countries pre-introduction of an ISO XML 20022 regulation and infrastructure.
Own sign-off of Project Requirements including alignment to the business objectives, scheme requirements, branch needs and client lens.
Responsbility to look beyond compliance and identify the opportunities on improvements on back of ISO 20022.
Comfortable in working with global and virtual teams and across various lines of business
Follow market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms.
Understands the project timelines focusing on delivering milestones
Escalate project risks to the project lead, or project sponsor, when appropriate
Creates and maintains strong relationships across all levels of the organization
Adhere to the change management processes and document all changes
Prepare change requests and follow through the end-to-end process
Compliance with Citi’s System Development Lifecycle and Information Security requirements.



5-10 years of experience in Project Management, business analyses or related environment
Intellectual curiosity, analytical and conceptual thinker
Proficient with the project life cycle (Waterfall and Agile)
Enthusiastic, highly motivated and very detail-oriented individual – positive, “can do” attitude
Good Payments and Swift message knowledge and context would be beneficial
Good communications up to and including Management level
Understanding of Payments environment
Knowledge of business systems
Proactively seeks and develops new opportunities
Good Team player
Good co-ordination and management skills.


Degree in Computer Science, Information Technology, or equivalent.


Click “APPLY FOR JOB” button above to apply for this job.

About Citi

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.