Job Type Full Time
Qualification BA/BSc/HND
Location Nairobi
Job Field Internships / Volunteering
Vacancy Description



You are a member of the Integrated Health Team, servicing the International Organisations.   More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Nairobi)
You are responsible for the timely sending of all Guarantees of Payments together with your colleagues.  The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.  To be able to provide this confirmation,  the following steps are necessary:
You analyse requests for medical treatments and hospitalizations.  You verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs.  You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
All our clients and medical providers are internationally located.  Therefore you manage the English language well, both spoken and written.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


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About Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.