Global Admin SV – Kenya
Job FieldAdministration / Secretarial
Provide visible leadership as part of the management team for the Global Admin team staff
People development and performance management through active coaching, clear and constructive feedback and an open management style.
Manage team resources through planning and leveraging the available talent to optimise team performance
Engage staff in order to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
Proactively optimizing the unit’s workflows to achieve set targets.
Organising and monitoring work flow to ensure TAT targets are achieved and inventory levels are managed.
Effectively manage the administration process liaising with the SME & Operations Manager about any identified gaps or improvements and proactively contributing to the solution.
Ensure Quality Audit targets are achieved month on month
Instrumental in Employee Engagement activity
Proven data analytics skills (advanced Excel, Qlikview, Tableau …)
Experience with systems like KOFAX, Octopus, Salesforce is a plus
Excellent networking skills (IT – OPS – TH&N …)
Active language knowledge of at least English (additional languages are a plus)
Experience in coaching, managing, developing and motivating individuals
Clear experience in driving a team to achieve excellent customer service results
Excellent inter-personal skills
Negotiation and influencing skills
Action-orientated problem-solving skills / process improvement
Excellent organisation, planning and prioritisation skills
Strong communication skills: demonstrating drive and enthusiasm
Demonstrating flexibility and adaptability to change
Result-oriented, able to mobilise the team to achieve key objectives
Accountability – assumes ownership for achieving personal results and collective goals
MODE OF APPLICATION
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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career. >> Why join us? Healthy careers Cigna gives you the opportunity to grow and develop professionally and personally. Because we know our success begins with yours. Healthy returns We offer you monetary and non-monetary rewards. Our compensation is differentiated among employees based on responsibilities and performance. Healthy culture We stand for a work environment that includes the beliefs, values, norms, and management style of our company. Communication is key to our culture. Healthy life We show commitment to our employees’ health, well-being and security, with a strong focus on wellness.