Case Processing Assistant

Primary Purpose

This position is responsible for the processing of refugee case files under the direction of a designated Case Processing Unit Supervisor.


This position reports directly to a Case Processing Supervisor.

Essential Duties

Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring strict adherence to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Maintains complete and accurate records in START and physical files of all actions taken on a case.
Receives, creates and enters new applications in START.
Creates physical files and updates data in WRAPS as appropriate.
Review cases to ensure they are good for Prescreen or USCIS interviews.
Schedules cases in WRAPS as per the calendar and matrix provided.
Requests security checks and updates data in START as appropriate.
Scans and attaches documents in START.
Holistically reviews and ensures case is ready for the next stage in process.
Prepares decision letters for onward distribution to refugee applicants.
Reviews cases in START and physical file and completes travel packets for travel ready cases.
Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.
Completes other duties as assigned by CWS/RSC Africa Management.


High school diploma or equivalent is required.


Five (5) years of paid work experience is required, or a Bachelor’s Degree in lieu of five years paid work experience.


Strong English communication skills, both oral and written
Demonstrated computer skills, especially with Microsoft Word, Excel and Outlook
Strong organizational and time management skills

The Case Processing Assistant must have the ability to:

accurately type 5100 ksph with a 95% accuracy rating;
achieve 80% pass mark on administered assessments;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to the overall operations of RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyze and solve complex problems and make sound decisions;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions

Physical: This position requires lifting, bending, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), reaching above shoulder level and using fine finger movements.

Environmental: Incumbents in this position will work in an open plan office.

Special Requirements

Certificate of Good Conduct issued within the past one year (12 months) is required before the start of employment.
The candidate should be willing to work overtime on weekdays and weekends if required.



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About Church World Service

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and in the US.