Case Processing Assistant II

Reports to: Case Processing Supervisor

Division: Immigration & Refugee Program+ (IRP+)

Department: Programs

Grade Level: 4 (N), Associate

Primary Purpose:

This position is responsible for applying in-depth USRAP knowledge to process refugee case files in the most efficient manner. The position will either work in Processing Support (Correspondence and Protection units), or will work in Case Processing in either the USCIS Admin Unit or the Medicals and Assurances Unit. The position is required to link identified errors to the overall pipeline, submit data report recommendations, and contribute to the overall case management of the USRAP pipeline, including counselling of refugee applicant in various capacities.


Five (5) years of paid work experience is required
Prior paid work experience with CWS Africa is preferred


Strong written and verbal English skills
Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
Strong organizational and time management skills
Maintain a high performance standard with attention to detail
Take initiative in the development and completion of projects

Education & Certifications:

Bachelor’s Degree required or four years of paid work experience in lieu of a Bachelor’s degree required.


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About Church World Service

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and in the US.