Protocol Officer

Main purpose of job:

To provide support to the Head of Protocol in the delivery of efficient, effective and timely protocol services for the British High Commission Staff. Processing official documents, correspondence and liaison with the Ministry of Foreign Affairs, National Transport and Safety Authority, Kenya Revenue Authority, Kenya Airports Authority, other Embassies and High Commissions.

Roles and responsibilities:

Processing of Duty exemptions – PRO 1B forms for personal effects, vehicles and official goods.
Administration of BHC’s diplomatic TIMS Portal
Registration of Private and official vehicles
Obtaining duty calculations for official and private vehicles for departing officers
Processing vehicle disposal Forms PRO1C and liaising with agents for customs processing
Obtaining import permits for medical supplies
Obtaining permanent and temporary airport passes for entitled staff
Raising Purchase Orders through the online FCDO Finance system
Updating MFA diplomatic Corp’s directory
Maintaining upto date record of diplomatic staff on the Ministry of Foreign Affairs IPMIS Portal
Line Management of the Protocol driver
Updating Corporate Services Kenquiry through CS Helpdesk
Leave cover for the Team Leader
Cover for Protocol Assistants
Other Protocol Team Responsibilities:
Accreditation of UK Based staff with the Ministry of Foreign Affairs
Kenya Revenue Authority PIN applications
Processing applications for Diplomatic ID cards
Processing of local driving licenses
Processing of resident permits
Processing third country visas for official travel
.       VAT exemption applications
Resources managed (staff and expenditure):
1 Protocol Driver

Essential qualifications, skills and experience

Experience in Protocol processes through government departments
Experience of delivering high quality customer service
Extensive experience of developing good working relationships with key stakeholders at all levels;
Excellent computer skills (Excellent working knowledge of Microsoft Excel, Word, MS Teams and Outlook);
Good communication skills, attention to detail and initiative.
A flexible approach and good team working skills


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About British High Commission Nairobi

About British High Commission Nairobi
The British High Commission in Nairobi is the diplomatic mission of the United Kingdom in Nairobi. It is located in the Upper Hill area of Nairobi.The British High Commission in Kenya maintains and develops relations between the UK and Kenya.We provide services to British nationals living in and visiting Kenya.