Business Operations Manager (Africa)

About the job

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?



Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners
Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
Uncover customer’s unique needs and challenges
Perform document checks as per standard procedures
Monitoring transactions, investigating and reporting suspicious activity
Reading, prioritizing and responding to user queries via live chat, emails, and social media
Create, manage, implement and refine all marketing campaigns in an ongoing basis
Direct ongoing market research to foster the product’s growth

Requirements :

College degree or above
At least 3+ years of relevant experience in customer service/business development roles, preferably in finance or e-commerce industry
Knowledge or keen interest in Blockchain/ Cryptocurrency industry is a plus
Ability to multitask, prioritize, and control time effectively
Knowledge of blockchain, crypto, and P2P payments is a big plus
Multilingual capability is a big plus
Fluent in English and Arabic
A Binance P2P user is highly preferred

Working at Binance

Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire



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About Binance

Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com