Area Coordinator – Mumias
Are you a self-driven individual with positive energy, passionate about serving rural clients and excited about training, coaching and leading a team? Are you excellent at listening and building trust and long-term relationships?
The hire will be responsible for 8 field staff. The primary role of the field staff is building relationships with clients and fulfilling duties that involve being a sales agent and loan officer. The hire will be reporting to the Regional Coordinator.
The hire will be responsible for achieving set targets for the area that include both sales and client repayment behaviour. Additionally, the Area Coordinator is entrusted with developing a culture of ownership – where we own up to our failures and mistakes and learn from them, and transparency – where we speak out when stuck and reach out for help.
In addition, this is an opportunity to be part of a growing start-up with big ambitions and a dedicated team, but it also means that it’s a rapidly changing environment. The hire will be based in Kapsabet.
Key performance expectations:
Leadership & People Management
Coach and support a team of group coordinators (role comprising of being a sales and credit officer) ensuring they reach their targets in their assigned territories, timely and accurate data collection and reporting as well as other administrative duties;
Continually evaluate the team, conduct performance reviews and develop internal training to strengthen knowledge and skills;
Recruit and train group coordinators under the current curriculum in the area of your operation as and when required.
2. Client Relationship Management
Analyze company customer relations and how to improve service for current and new customers, as for us our customers are at the heart of our business;
Travel frequently to the field to monitor activities and engage with customers.
3.Operations and Administration
Evaluate existing company processes and procedures and recommend improvements;
Run the area office, including all administrative duties such as stock reconciliations, record keeping and reporting, overseeing staff expenses etc.
Our culture – We are the right organization for you if:
You believe in the potential of rural communities to improve their family’s lives and are eager to ensure everyone has an equal part in Kenya’s development. We put the client at the centre of all our decisions and actions.
You enjoy the thrill of start-up life, where we fail and learn from it, where things change fast, and every day brings new challenges. We are a small team working tirelessly to achieve something that has not been done before!
You are excited about working in a multi-cultural environment, where we have open communication channels, are transparent about challenges and mistakes, learn from each other and respect and leverage our diversity to make the business work.
You want your ideas to be heard and participate in business strategy: Our team is collaborative and supportive. We listen to insights from the field because we know that otherwise, we can’t succeed.
Who we are looking for:
Minimum four (4) years’ work experience cumulatively – with at least two (2) years experience of managing a team of employees (not just casual workers); in addition to two (2) years’ work experience as loan officer or field officer working directly with clients in rural areas;
You are a team player who leads by example and is excellent at listening and building trust and long-lasting relationships with clients and within teams;
You value ownership and freedom in exchange for accountability and responsibility;
You are self-driven, highly organized and able to operate independently towards set targets;
You uphold high levels of ethics and integrity;
You have a degree in Business Studies, Rural Development or equivalent; Sales and/or Credit experience is an advantage;
You have a working knowledge of the local dialects (desired but not mandatory).
MODE OF APPLICATION
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About Bidhaa Sasa
Bidhaa Sasa ("Products Now"â€‹ in Swahili) is a lean start-up based in Bungoma County in Kenya. It distributes and finances goods to rural households providing services to otherwise under-served communities. Bidhaa Sasa focuses on goods and services that improve the quality of life for rural families. Goods include solar lamps, solar home systems, small appliances, efficient cook stoves and LPG. All products can be bought with payment plans and are delivered and installed at our clients homes. We also cover after-sale services like maintenance and management of the goods'â€‹ warranties. Bidhaa Sasa launched its commercial operations in May 2015 from Webuye, Western Kenya.