Retail Area Manager (North Rift Region)

Role Brief::

As a Retail Area Manager, you will be ensuring that a network of shops meet their targets in Sales, Installation and Repossessions. Create action plan, follow through with it and adapt in case the plan does not deliver results.

What you can expect to be doing:

Ensuring each shop meets their objective: sales, installation and repossession
Creating plan with Retail Manager or Head of Operations to meet targets
Implementing marketing and sales strategies using the retail supervisors
Reporting on the performance of each shop and product to the Retail Manager
Suggesting changes to implementation plans

Description of tasks:

Responsible for sales metrics across a defined network of shops
Supporting retail supervisor in planning for their monthly/quarterly objectives
Assessing the current performance of shops and change plan if necessary
Managing the schedule of retail supervisor and motivating them to reach new heights
Supporting and coaching Retail Supervisor in the field as part of their training
Monitoring their performance against objectives and take necessary actions
Ensuring the shop network covers well the area
Responsible for technician’s performance
Supporting the retail supervisor in managing the technicians
Creating any strategy necessary for the retail supervisor to meet technician related objectives
Supporting the retail supervisor in recruiting new technicians
Monitoring their performance against objectives and take necessary actions
Responsible to implement marketing strategy in coordination with Retail Supervisor
Propose different marketing activities
Work with marketing manager in implementing marketing strategies
Responsible for the operations at the area
Supervise the retail supervisors in its activities
Consolidate information on the performance and operations of the Area
Set targets and objectives for shop staff, and review performance in quarterly reviews
Create monthly plans for Area based on targets, and overall strategy
Create budgets for the area in line with monthly and quarterly plans
Coach agents to become better leaders

What we are looking for:

Have a university degree and working experience in sales leadership
Senior managerial experience with field and operation experience preferable in FMCG
Be willing to travel days a week
Be proficient with the Microsoft Office Suite
Have a valid driving license
Must speak fluent English

Desired skills include:

Leading a team is a second nature: You have had a lot of professional experience leading a team.
Managing conflicts and people is something you love! You achieve success through others, can manage the activities of others to guide them to a common goal, without necessarily doing everything yourself.
You are a strong communicator: It is easy for you to write reports and you raise issues when necessary.
You live to meet targets: You love challenges, you are driven to reach target. Demonstrated ability to meet targets independently as a leader.
You are an experienced recruiter: You have built top performing sales team in the past and can show results.
You deliver and expect the best: At BBOXX, we all want to deliver extraordinary work in order to bring the solar revolution. We also expect others to do the same.
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.
You have strong solid business sense: You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action
Excellent verbal communication, listening and phone skills
Good motivational skills and enthusiasm
Experience in project management


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BBOXX designs, manufactures, distributes and finances innovative plug & play solar systems to improve access to energy across Africa and the developing world. More than 70,000 BBOXX products have been sold in more than 35 countries, improving the lives of more than 350,000 people.