Medical Services Manager

Job Objective/Purpose

Provide overall leadership of care and clinical practice carried out at the facility.


Key Responsibilities

The Medical Services Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department.
Efficient staffing – Liaise with the Hospital Manager/HR to ensure optimal staff levels as well as efficient use of locums.
Identify training gaps for Clinical Staff (Doctors, Laboratory, Pharmacy and Radiology) and liaise with HR to facilitate training
Ensure staff within the unit are highly motivated and minimize staff attrition rates by
Regular staff engagement and monthly departmental meetings
romptly addressing staff concerns
Reward, Recognition and Discipline
Ensure that deserving staff are recognized/rewarded
Disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
Staff supervision: Responsible for supervising all doctors (resident and locum consultants, resident and locum doctors and radiology staff) including performance review and feedback
Conduct clinical activities and share 50% of the on-call responsibilities as per service responsibilities to the Hospital. Private practice will not be permit.
Clinical Care Audits of all services on quarterly basis with reports submitted to CMO
Facilitate and implement Clinical Governance Committees, Incident Reporting, RCAs with the closure of all QIPs and Corrective Actions
Documenting, Reporting and Escalating medical-legal issues to CMO
Ensuring all clinical staff register is up to date with contact details all licenses and CPD points
Facilitate Credentialing and privileging of doctors and other clinical staff though submitting documents and references for consideration
Ensure that the unit functions effectively and efficiently.
Ensure timely and appropriate investigations and treatment of the patient.
Ensure smooth and timely admission process.
Coordinate multidisciplinary care whenever a patient requires it.
Ensure that the facility has the necessary equipment that are in good working condition and adequate supplies.
Monitor Turn Around Time of service and intervene when necessary
Perform duties as a member of the hospital crisis management committee as guided by the committees TOR.
Ensure the facility is financially viable and demonstrate growth.
Increase the services offered in the facility by recruiting more specialists and giving admission rights and consulting privileges
Regularly meeting with admitting consultants and other stakeholders and address their concerns thus ensuring an enabling environment for them.
Support Marketing activities to ensure growth in client numbers
Refer clients who require home-based care to Avenue Homecare for home-based care and Avenue Rescue for their medical transport needs.
Ensure financial objectives are met by;
Managing costs within budget,
Timely and accurate billing of drugs and services.
Ensuring an invoice rejection rate of < 3% by enforcing exclusions, ensuring the necessary pre-authorizations and proper documentation and follow through with the credit control team.
Ensure that avenue corporate governance policies are adhered to.
Ensure Quality of Care and Quality of Service:
Ensure that the resources needed to provide quality care are available in the hospital.
Supervise the outsourced radiology unit to ensure SLAs are met, quality standards are adhered to, follow up on complaints and resolve/escalate any challenges.
Ensure the implementation of Avenue quality policies
Patient satisfaction;
Maintain client/patient privacy and confidentiality at all times

Person Specification

A Postgraduate or Masters in relevant medical fields
A valid Kenya Medical Practitioners’ and Dentists Board Licence (KMPDB) will be required
Updated BLS, ACLS/ATLS certificate
5 years’ work experience.


Click “APPLY FOR JOB” button above to apply for this job.

Application documents (CV and Certificates) must be emailed  with the job position you are applying for as the subject of the email by 24th June 2022.

About Avenue Healthcare

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.