Operations Manager


AURA is looking for a dedicated, motivated, and self-driven individual to take on the role of Operations Manager within the Supply Department. The role is based in Nairobi, Kenya and will report directly to the General Manager in Kenya.

The role of the Operations Manager is to manage our existing relationships and all daily operational requirements of the security suppliers (service providers) on the AURA network. You will be required to set up and operationalize all security supplier, analyze and understand operational performance, manage relationships, resolve issues, and ensure that all assigned suppliers perform to AURA’s required service levels. You will need to be comfortable in a fast-paced environment while managing multiple activities simultaneously. You need to be a go-getter, hustler, and a real A-player.


Onboarding and setting up new suppliers
Training of relevant operational personnel
Fostering and management of relationships with key personnel
Ensure the service providers successfully adopt AURA’s hardware, software, processes and service requirements
Analyse and review various data relating to service levels and report on performance
Resolution of technical issues and any problems pertaining to the suppliers
Identifying improvement areas and approaches to optimize and make our supply operations more efficient and effective


Excellent communication and people skills
Ability to build & manage multiple key relationships
Excellent at multitasking
Creative problem solving
Data driven mindset and approach
Excellent organizational and time management skills
Good aptitude for technology and ability
Experience within the security industry advantageous
Driver’s license and vehicle useful
Additional requirements:Microsoft office proficiency
Computer literacy


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About Aura

AURA is a marketplace that enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device. AURA's vision is to create a world where everyone is safe. This is supported by a company mission focused on making on-demand emergency services more accessible, inclusive, and effective by creating and deploying incredible technology.