Operations Analyst

Purpose of the Job

This position is based in Nairobi. The holder of this job will be responsible for helping Asante Financial Services Group to maintain a robust and efficient operations environment for sustainable business growth. Reporting to the Senior Operations Analyst, the Operations Analyst will ensure First Time Right (FTR) delivery of new products. This person will be responsible for processes and procedures in place to ensure that business rules are properly configured for all products. The senior operations analyst role requires a person with strong computer skills, attention to detail, and the ability to work in a dynamic team environment.


Key Deliverables

First Time Right implementation of new products.
Review of new products and offer inputs on their viability
Work with IT/Engineering teams and other ecosystem partners to ensure 99.99% service uptime
Customer support for customer operational issues ensuring timely resolution within agreed SLAs for customer satisfaction and retention
Monitor revenues and margins to minimize any leakages/losses in a proactive manner
Review of company operational policies, processes, and procedures and offer inputs for business improvements
Identify system improvement areas and work with the Head of Operations and Head of Technology to enact changes
Help in developing new processes and procedures to enhance business operations
Work with the data science team to ensure Operations’ inputs are incorporated in credit decisions
Work with the Customer Management team and external collection partners to ensure defaults are maintained at acceptable levels
First level daily reconciliations to ensure that any differences are close looped with the respective issue owner
Support in investigations of fraud incidents
Maintain operational logs and incident reports, to assist in future learnings
Preparing operations reports

Decision making

Prime: Final Decision-Making Authority-accountable to the Management
Shared: Decisions reached jointly with peers on a collective basis
Contributory: Makes contributions to a decision or policy judgment reached by


Operations processes and procedures
New product design and product changes
Cross-Functional Team SOPs
Inputs to data science models


Key competencies

Diligent, honest, self-motivated and self-driven person
The result-oriented person with an entrepreneurial mindset
Attention to detail.
Strong multitasking and time management skills.
Excellent communication skills, both verbal and written

Educational Level

Minimum of bachelor’s degree in IT/Engineering from an accredited university


Working Experience

3+ years relevant experience as a senior operations analyst or in a similar position
Knowledge of SQL scripting, Databases, Advanced Microsoft Excel
Working knowledge of Tableau
Knowledge of MIFOS X or similar Core Banking Systems
Project management skills will be an added advantage


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About Asante Financial Services Group

Asante Financial Services Group is a high-impact digital financial services firm focused on advancing financial independence and improving the well-being of Underserved small businesses and individuals in Africa. We leverage deep technology, strategic partnerships and best talents to craft financial solutions that meet the everyday needs of our clientele.  Asante Financial Services Group is a high impact digital financial services company primarily focused on Micro, Small and Medium Sized Enterprises (MSMEs) and consumers in Sub-Saharan Africa. Incorporated in March 2016 in Mauritius, initially as a subsidiary of Atlas Mara LLC, Asante Financial Services Group has grown exponentially operating in Kenya, Rwanda and Tanzania, with active plans to expand into Nigeria and Uganda by the end of 2020.