Premier Relationship Manager
Job TypeFull Time
Experience2 years
Job FieldSales / Marketing / Retail / Business Development


Job Summary

Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client


Job Description

Key Accountabilities & Approximate time split.

Relationship Management and Cross-Selling: Time split 85%

Be the first point of contact for customers in the portfolio
Drive any required communication to customers in the portfolio
Proactively target and recruit clients, through referrals from existing customer portfolios
Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
Proactive engagement of required business specialists to support the fulfillment of customer needs
Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures


Business Management: Time split 15%

Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
Review portfolio on a regular basis recommending clients
Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions


Risk and Controls

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.


Technical skills / Competencies

People Management
Communication and Presentation
Business awareness
Business management
Performance management
Resource management
Relationship management
Team building
P C skills


Knowledge, Expertise, and Experience

In-depth knowledge of the full range of Barclays Africa retail product set and services and an overview of corporate and small business services
In-depth understanding of technical support systems e.g. Flex, BOC, IBOC
Detailed understanding of the retail network business processes and operating procedures.
Thorough knowledge of operating instructions and audit requirements.
Good understanding of Absa Africa’s risk policy
Awareness of Absa Africa’s retail strategy, operating structures, and interfaces
Knowledge of Absa Africa people’s policy and procedures
Understanding of the local competitor market.
Team leader experience



Circa 2 years of team leader experience
Record of achievement in a sales and service environment
Experience in handling customer complaints
Previous experience in handling operational risk issues
Previous roles could include
Personal banker team leader
Prestige team leader

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About Absa Bank Limited

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management