Operations Analyst

Job Purpose

This is a generic role to be carried out within all the Absa Kenya centralized operations processing sites, and the role holder may be required to work flexibly across a variety of different activities. To process card & loan applications against existing policy rules and determine fates as to approval or decline thereof.

Key Accountabilities and Time Split

Delivering Operational/ Service Excellence – 60%

Ensure accurate data is authorized in the core systems to maintain high quality of work
Process loan and card applications based on existing policies and procedures.
Meet individual targets on assessment/disbursement of loans and cards Authorization as per SLA.
Ensure daily submission of accurate data on Individual MI on Productivity Template
Come up with at least 1 initiative per year to manage cost and/or generate revenue
Ensure turnaround time is observed as per SLA.
Ensure timely escalation of issues either by providing Management information or by use of other available channels.
Spearhead Risk and Control awareness, identification of Hotspots, promote best practices across the team on a regular basis.


Teamwork – 25%

Acquire new skills or train a colleague to enable you or they work on any desk during emergencies.
Ensure efficient time management within the team by completing and handing over the day’s work in time.
Nominate team members or yourself for BTR awards and other recognition platforms
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Manage leave as required.
Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the local community.

Self – 5%

Agree actions on your developmental areas with team leader
Ensure PM process is done and completed within given time scales.
Ensure training is undertaken before set deadlines.
Ensure monthly one on one performance sessions are held with your line manager.


Controls – 10%

Champion adherence to governance and control processes within the team
Act as a reference point for all issues relating to process and procedures as well as governance issues within the team
Undertake snap checks as assigned and file findings within 48 hrs.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role


Technical Competencies

Strong personal and team organization skills
Good communication skills
Strong interpersonal and relationship skills
Decision Making skills
Change management abilities including issue management and resolution
Good numeracy skills
Good problem-solving abilities
Quality conscious
Excellent Keyboarding / PC skills
Team working
Ability to work under pressure
Knowledge, Experience & Expertise

Knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:

In-depth knowledge of relevant processes and procedures
In-depth knowledge of operational risk and rigor requirements and standards applicable to the relevant processes and procedures.
Clear understanding of the team performance objectives – service level agreements and customer service targets.
Sound understanding of technical systems e.g. Sybrin/ FCR/CCRS/KAMLS/BOC Assets/FCC/Credit Ease
A working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
Good knowledge of complaints handling procedure.
Knowledge of team interfaces with other business areas, centers, and branches.
A broad awareness of Retail products and services.
Training likely to assist effectiveness in the role and may have been completed prior to undertaking this role:

Absa induction course
On the job / at-desk training
Performance Development training
Keyboarding skills
KYC and Operation Rigor training
Relevant technical courses as required

Additional details of exceptional aspects of the demands of the role:

Visual concentration relating to screen-based work and checking work done
Manual dexterity relating to keyboarding activity
Will be required to work flexibly across a range of processes and activities at a similar level


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About Absa Bank Limited

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management